Financial Assistance Program Request

Bank of Hawaii's Forbearance and Extension Programs are offered to our customers who may be facing financial hardship as a result of COVID-19.
Please submit the form below to request a loan extension and/or mortgage or home equity line/loan forbearance*.

Forbearance Program

No payment due for up to 6 months. Placing a mortgage in forbearance allows borrowers extra time to assess their financial situation and focus on other expenses and their household during this time of uncertainty.
  • Bank of Hawaii can provide a loan forbearance for up to 6 months for residential mortgages, home equity loans and home equity lines.
  • The forbearance amount can include a partial loan payment up to full payment, based on the amount the borrower can afford to pay.
  • At the end of the forbearance term, there are 4 options:
    1. Bring the loan current immediately by paying the full amount of the deferred payments.
    2. Bring the loan current over a period of 2 years by paying the regular payment plus a portion of the deferred payment amount.
    3. Bring the loan current by agreeing to pay the total deferred payments as a lump sum at the maturity of the loan (or earlier sale, transfer or refinance).
    4. Apply for a loan modification, in which the deferred payments are added to the loan balance, the maturity date is extended for up to 40 years and the loan is re-amortized to lower the monthly payment.

Extension Program

Extending a loan payment means that we shift currently due payments to the end of the loan term, allowing borrowers flexibility with their expenses during this time of uncertainty.
  • Bank of Hawaii can provide a loan extension for up to 6 months for products including personal loans and auto loans.
  • Principal and interest payments will be deferred for the term of the extension.
  • The regular repayment schedule will resume on the first due date following the end of the term of the extension.
Participation in these financial assistance programs will not trigger any negative credit bureau reporting, and no late charges will be assessed during the period of deferred payment.
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